The accessibility to the customer and technical support that a cloud website hosting company offers can tell you a lot about the services which they supply as well. In the event that you're allowed to use just e-mail messages and / or tickets, you have most likely found some reseller not the actual website hosting supplier. If this is the case, you'll probably have to wait for several days to have an issue resolved since the reseller may not be checking their communication on a regular basis or they may have to get in touch with the true website hosting company for further assistance. If the provider can provide different ways of communication with quick response time which are available at any moment, they're most likely the top provider, not a reseller. Therefore you will benefit from well-timed assistance and high quality support because they'll have direct access to the servers where your account will be created. Whatever the problem - sales or technical, it's generally better to have the option to get hold of your hosting company directly through your preferred method of communication.

24/7 Customer Support in Cloud Website Hosting

We acknowledge the significance of getting assistance without delay, so our cloud website hosting services feature 24/7 support along with various means of communication. In case you do not have an account yet, you can easily call us or come on our live chat and chat with a live agent, to find out about our services or check if our servers meet the system requirements for your web sites. As a result, you won't end up ordering a service that you can't use. If you already have your website hosting account with us, you can also open a support ticket from your Hepsia hosting Control Panel in case the issue is entirely technical or it needs additional investigation. Unlike the vast majority of providers out there today, we reply to all tickets within the hour, so you will not need to wait for an entire day. Our support services can be accessed round-the-clock, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

All of the Linux semi-dedicated hosting that we provide include 24/7 customer and technical support, therefore regardless of what problem you experience, you will be able to contact us and we will help you right away. The guaranteed response time for any e-mail or support ticket that you open through your Hepsia web hosting Control Panel is only one hour; typically the reply time rarely is more than 20 minutes. In addition, we provide phone support with several local numbers globally as well as a live chat, so you'll be able to contact us and find more details about our services even if you do not have an account yet. We can assist you with any kind of question or a difficulty you may have - payment methods, package specifications, email configuration, hosting account settings, etcetera. If you use our services, you won't ever encounter a situation where you have to wait for a day or two to get an issue resolved like you'll have to do with a lot of other suppliers.

24/7 Customer Support in VPS Web Hosting

In case you have a Virtual Private Server from us, you'll be able to contact us 24/7 for any server-related issue or forvarious issues and questions with regard to the pre-installed software your server comes with. If you haven't purchased your virtual private server plan yet, you will be able to learn more details about our services by giving us a call or through the live chat service. For more technical problems, you are able to send an email or open a support ticket through your billing Control Panel and you'll get support within a maximum of 1 hour no matter the time of the day, even on weekends and holidays. The actual reply time usually does not exceed 30 minutes. In case you're looking for assistance for third-party software, you can take advantage of the Managed Services upgrade that you can add to each and every VPS package and our admins will help you with any installation or troubleshooting issue you may have experienced.

24/7 Customer Support in Dedicated Servers Hosting

If you obtain a dedicated server through our company, you can contact us at any time using various channels and the maximum time that you will have to wait for a reply is approximately one hour, so you can forget all about waiting a whole day. Our customer and tech support service is present 24/7 no matter if it's a holiday or a weekend and we can assist you with anything related to the applications which are pre-installed on the server. To contact us about a technical matter, you're able to open a trouble ticket from the Help section of your billing Control Panel or you can send us an email. In case you have any kind of common questions or you would like to know more about our hosting services before you order, you may also use our live chat or you could call one of the local phone numbers that we have in various countries around the world. In case you need assistance with third-party software that you are unable to install or manage efficiently, you can add the Managed Services upgrade to your current plan and our sysadmins will assist you.