A ticketing system is the most widely used communication medium that hosting providers offer to their customers. It’s usually part of the billing account and is the quickest way to handle an issue that takes some time to examine or that has to be escalated to a server admin. Thus, all replies supplied by either party will be stored in the exact same location in case somebody else needs to work on the issue in question and the info already exchanged in the ticket will be accessible to all parties. The negative aspect of using a ticketing system with most hosting platforms is that it is not part of the hosting Control Panel, which implies that you’ll need to log in and out of at least two accounts to perform a particular task or to reach the company’s customer care team. If you want to manage a handful of domain names and each one of them is hosted in its own account, you’ll have to use an even larger number of accounts simultaneously. Also, it may take a considerable amount of time for the provider to answer your tickets.

Integrated Ticketing System in Cloud Website Hosting

The ticketing system that we are using for our Linux cloud website hosting packages is not separate from the hosting account. It’s part of our all-embracing Hepsia Control Panel and you will be able to access it whenever you like with just a few clicks of the mouse, without the need to log out of your hosting account. The ticketing system features a quick-search box, so you can track down the status of virtually any support ticket that you’ve already posted, if needed. You can also read knowledge base articles that belong to various problem categories, which you can pick, so you can learn how to tackle a particular issue even before you actually post a ticket. The response time is maximum 60 minutes, which suggests that you can get prompt assistance at any specific moment and in case our support staff advises you to do something inside your hosting account, you can do it right away without having to leave the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

We believe that it’s far more convenient to manage everything in a single location, so we have incorporated a support ticket system into the in-house developed Hepsia Control Panel, which is offered with every single semi-dedicated server package. This will enable you to manage the correspondence with our help desk team along with your hosted content, so you won’t need to memorize an additional user name for some other admin interface. You will be able to send a new ticket or to track down the status of an old one with no more than a few mouse clicks whilst you are browsing the files hosted in your account. Furthermore, you can search through older tickets using a smart search filter or have a look at applicable FAQ articles, which provide solutions to commonly experienced issues. The built-in ticketing system is strictly monitored 24x7 with the maximum ticket response time being only one hour, so there will always be someone to help you.