A live chat is one of the methods of communication provided by some web hosting providers as part of their support service. Depending on the provider, the chat is used for billing, pre-sales and/or tech support. This way of communication is quicker than a support ticket and it will make it much more unlikely to misunderstand or misspell anything in comparison to a telephone call with an agent. In addition, when the problem that you experience requires some time to be investigated and dealt with, you will be able to do something different in the meantime instead of just waiting, as you'd have to do when you call. You can also employ a live chat assistance service for free provided that you have Internet accessibility even if your hosting provider is based in another country and they don't have a local telephone number that you can call.

Live Chat Support in Cloud Website Hosting

We provide a live chat support service for all of the Linux cloud website hosting packages that we offer and we will support you with almost everything live. In case you don't have an account with our company yet, we can provide you with more details about the packages so as to help you to choose the most appropriate package. If you are a current client, we are able to assist you with any billing or general matter as well as with a number of common tech matters, such as an email address installation in a desktop e-mail client. When you can't phone us for whatever reason or you are in some country where we don't have a local telephone number, the live chat will be the best way to get in touch with us. Needless to say, some matters require additional time to investigate and test, therefore you will have to open a ticket to our technicians, but nonetheless, we're able to save your time and help you with quite a lot of problems on the chat.

Live Chat Support in Semi-dedicated Hosting

Using the live chat support service that we supply with all our Linux semi-dedicated hosting, you'll be able to find the answers for any questions you have or get a lot of troubles resolved instantly. Our chat service is online every day, which means that you can talk to a representative even on holidays and weekends. If you are not sure which plan would be better for your sites or if our revolutionary cloud hosting platform matches some system requirements, you may join the live chat before buying anything. In case you're an active customer, you can find more information about account settings, billing issues along with various common tech problems you may have, for instance when you are unable to set up an e-mail account in a client on your PC. Our live chat can save you plenty of time regardless where you are or when you contact us.