Phone Support in Cloud Website Hosting
We believe that having the option to consult with a live representative is very important, so we have three support lines globally (Australia, USA and UK) and you're able to get in touch with us on the phone for 14 hours a day. In case you consider buying one of our Linux cloud website hosting packages, for instance, you have the option to give us a call and find more about our solutions before placing your order in order to be sure that we meet all system requirements for your sites. Following your order, you can call us about any kind of sales and billing troubles you may have, or get any type of general or basic technical information you need. We've tried to find the balance between phone and ticket support, so for entirely technical issues you'll have to use the ticketing system, which will help you follow the communication and any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Hosting
When you need additional information for the Linux semi-dedicated hosting that we offer, you will be able to call some of the three support lines that we have around the globe - in the United States, the UK and Australia. In this way, you will be able to check in advance if our solutions are suitable for your websites. If you are already our client and you have a semi-dedicated account, you will be able to get in touch with us over the phone for 14 hours every day about any billing or common matters. For entirely tech matters you will be able to employ our ticketing system and contact our technical support as sometroubles just require extra time to be dealt with, still we will assist you over the phone with quite a few minor tech issues as well, saving you the time and efforts.