Technical Support Channels
A 1–Hour Ticket Response Guarantee
We provide a 1–hour response guarantee for each ticket or email that you send to the customer service team. We will swiftly respond to all common queries and forward right away the case to our server administrators if further assistance is needed. If you order the Optional Managed Services package, we’ll perform any of the included server management tasks at a time that has been agreed upon upfront.
An Outstanding Customer Care Service
Our tech support staff will be online for you 24–7 should you need assistance with the Web Site Control Panel or with any of the apps that we preinstall for your convenience on the server. And if you need assistance handling all the regular administration tasks on your dedicated web hosting server, you can have a glance at the Optional Managed Services package, that includes data backup hard disk space, Operating System updates every week, software installation and problem troubleshooting procedures, server monitoring and rebooting services, etc.
A User–Friendly Help Area
Every Linux dedicated servers hosting package comes with our free–of–cost Web Site Control Panel, which features an in–depth knowledge base plus a set of how–to video tutorials. Whenever you require assistance working with the Web Site Control Panel, just click the Help or Videos buttons located in the top right corner.