1 hour ticket response
Timely support is our chief concern and that is the reason why we have a team of skilled technical support engineers who are ready to offer a swift solution to any question that you might possibly have. Simply submit your customer support ticket from the Web Site Control Panel and we’ll respond within 60 minutes in the worst case scenario. Actually, we work hard and aim for a twenty–minute trouble ticket response time.
A First–Rate Customer Support Service
Each member of our customer support team has many years of experience in the Linux cloud website hosting packages world and almost all of them have been with us for at least five years. They all are prepared to answer all your questions in the most professional manner possible.
An Easy–to–Navigate Help Center Section
Included in the Web Site Control Panel is an easy–to–browse Help Center section, which offers you various sources of information. You can search through a routinely updated knowledge base offering web hosting account management articles and web site management articles, watch the educational video tutorials or have a glance at our F.A.Q. repository.